Booking Conditions

Cancellations and Changes: Tour arrangements are made many months in  advance. Sometimes changes are unavoidable and we reserve the right to alter any holiday tour without notice, but undertake to give you, the customer,  a minimum of 21 days notice in the event of cancellation, and a full refund.  Should you, the customer, wish to cancel your booking we must receive  notification in writing and we reserve the right to apply the charges listed below, effective from the  date we receive notice. If the reason for cancellation is covered by your travel  insurance you may be entitled to reclaim these charges.

Notice	Charge
Prior to 42 days	Deposit only
28-42 days	30% of tour price
14-27 days	45% of tour price
7-13 days	60% of tour price
Departure-6 days	100% of tour price

Confirmation: A booking is not accepted as confirmed unless a deposit of £40.00 per person is paid. Full payment for a tour must be made at least six weeks prior to departure, or earlier if requested.

Excursions and Entrance Fees: Excursions as outlined in the itineraries  are included in the price of the tour. Unless otherwise stated entrance fees at  venues are not included.   Single Occupancy: Please note that most hotels levy a supplement for  single occupancy which we have to pass onto the customer.  Passengers: We politely remind you, the customer, of your responsibility  for your own behaviour. The coach driver or ship’s captain (where applicable)  has the right to refuse boarding if you are unacceptably under the influence of  alcohol or drugs, are violent, abusive or disruptive, or are behaving in a way  which could cause injury to others, damage to property, or affect others’  enjoyment of their trip. Refusal of boarding on the outward journey will be  regarded as a cancellation on your part, resulting in cancellation charges if  applicable. Should refusal occur on the return journey we reserve the right to  terminate your contract with us, and will have no further obligations or  liability to you.   Please note that in accordance with the law we operate a strict no smoking policy on all our vehicles.  If you have any problem during your trip please tell the driver at the time giving him/her the opportunity to rectify the situation if necessary. If you are  not satisfied with the outcome, then please contact the office at the earliest  opportunity.  Disabilities: If you have any disability you would like us to take into  consideration, then please make us aware of it at the time of booking so that we  can consider and discuss any reasonable adjustments to accommodate you. We must  take seating requests on a first come first served basis but we will always try  to give priority to disabled customers.